This hotel is in desperate need for renovation, rooms feel old, outdated and small. Location is very good for business. Not only this happens right in front of hotel personnel but I saw a night manager kiss these ladies goodbye before going out for the night. When I asked the hotel personnel about the situation they said they were not able to control it sends the hotel lobby shares a big entrance with the adjacent mall but that they would escalate again to the hotel general manager. Dear Mr.
Fer T, Thank you for taking the time to share your comments about your last stay with us. Please accept our sincere apologies for not attending your expectations.
Let us inform that we already have a conservation project of the rooms and structure in progress, which was started at the Lobby, and we are also working on improvements for this year. But be sure that we are always looking for ways to inhibit it, as well as reinforcing the security in those areas.
We will also further investigate the mentioned situation with the employee to take the corrective measures! We hope to have the opportunity to have you again, to reverse your impressions. Sincerely, Fernando Guinato General Director. Well located hotel in a very nice neighborhood. The hotel is fancy with good facilities the "Club room is huge and comfortable. The attention of hotel staff is very kind also, however a few things to be improved: TV channels are only in Portuguese!
It is not quite easy change channels also. There is only one option to breakfast I think the club floor was closed, I had to find out myself.
