We went to collect the car in January, and it was under wraps pending a celebratory unveiling. When the covers were peeled off, I noticed damage to the front wing and the edge of the bonnet which someone had tried to paint over. Staff denied any knowledge of this and tried to convince me to have the parts resprayed. I refused and they agreed to order a replacement. Three weeks later, I was advised that it was ready for collection but, a few hours before I arrived, I was called to be told there was an issue with the brake system.
I questioned this as it seemed highly unusual that a brand new car would not have been checked at the production line. I insisted that the dealership sent me photographs of the brake warning lights on the dashboard and they made numerous excuses as to why they could not do this. After three days of wrangling, they agreed to replace the vehicle. In fact, they had damaged this second car and had attempted to send it off to be repaired in the hope that I would not find out. This strikes me as derisory given the damage, the deception and the four months I have been left without my new car.
IG, Taunton. In fact, you say you are selling your collection of Mercedes in disgust and never want to buy from them again. It could be that you have to content yourself with the adverse publicity as compensation for your understandable rage and frustration. Topics Motoring Your problems, with Anna Tims. Consumer rights Consumer affairs features. Reuse this content. Order by newest oldest recommendations.
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